Cindy Mangum 19838 140th Ave SE cmangum@hotmail.com Renton, WA 98057 Phone (253) 638-8262 Cell (425) 221-5564 Professional Summary Cindy Mangum has 13 years experience in the technical industry with 5 years specializing in Software Testing, building Software Team teams and setting up lab environments for user testing. Technical Summary Operating Systems: NT 4.0, NT 3.5, Windows 95, Windows 98, DOS. Databases: Access, Dbase4, SQL, Oracle. Test Tools and Types: SQA, COM script, silk, pop tool, unit testing, system, functional, integration, performance, end user, ad hoc, regression, stress, benchmark, reliability and white box testing. Web Tools: HTML, Front Page, XML, http. Office Tools: MS-Office, Word, Excel, Power Point. Beginning level programming in C, C++, XML, C#, Java, VB6. Education Bellevue Community College, Applications developer -2002 - 2003 • Mastering VB Fundamentals • Mastering VB Development • C • C++ • XML • C# • Java • Microsoft 70-176: Designing & Implementing Desktop Applications with Microsoft VB 6.0 • Sun Certified Programmer for Java 2 exam #310-025 • XML certification Northwest College, General Studies, Seattle, WA - 1988 - 1989. General Studies - Education Portland Community College, Portland, OR. 1991. Classes through Volt- VS 109c Intro To XML, VS 106e SQL + ASP, VS 105d SQL Beginning Access U.S. Army - Nursing Training 91B/91C Elliot Bookkeeping School - Accounting Experience 2000 to 2002 Alstom Esca Bellevue, WA SOFTWARE TEST ENGINEER Built a software test department from the ground up including setting up the lab environment for user testing and led the coordination with development team for release. • Performed both regression and integrating testing for Win NT environment for software packages on desktop images. • Analyzed company target market and testing needs, interviewed with development Engineers and developed a testing plan for the software releases. This resulted in a test plan that was able to meet the needs of the company. • Worked with lead developer to set up databases in testing environment in SQL and NT on client for the developers and customers to see the changes before they were implemented on site. This resulted in the customer being able to see and have the product tested before it went on site. • Collaborated with developers before and after each release to design a test plan and to evaluate the results during and after the release. This ensured market readiness and quality of design. • Created workflow system to expedite bugged software to engineers, minimizing and often preventing delays to product delivery process. • Technology to be included in the test included solutions to the enterprise database systems (relational and object oriented), real-time control database systems, communications and server-side component technology (Enterprise, JavaBeans, CORBA Components, Microsoft COM+), as well as messaging technologies and Web communications (http, XML, etc). 2000 to 2000 Microsoft Corp. Redmond, WA SOFTWARE TEST ENGINEER- CONTRACT • Analyzed to improve the efficiency of running automated and manual test scripts on various platforms. • Performed regression and integration testing for software packages on desktop images on Win XP, NT, 98, and 95 environments. • Worked with testing team on regressing recorded bugs and more efficient way of detecting them. • Developed test plans for manual testing on msn community http: site. 1999 to 2000 Sierra-on-line Bellevue, WA SOFTWARE TEST ENGINEER- CONTRACT • Worked with lead test manager to test software for home product, graphic software programs, and game systems. Performed regression and integration testing for software packages on desktop images. Learned to go efficiently from product to product with the company needs to get the product out as quickly as possible. Set up the operating systems, ran programs and recorded bugs. Executed tests on Windows NT 4.0, Windows 95, and Windows 98. Tested software throughout the internet. 1998 to 1999 SensiTech, Inc. Boston, MA SOFTWARE TEST ENGINEER- CONTRACT • Tested software for temperature recording devices and monitors. Set up the operating systems, ran programs and recorded bugs. Executed tests on Windows NT 4.0, 3.51, Windows 95, Windows 98, Windows 3.x and DOS. Ran the complete test cycle. Executed test plans. Documented bugs to a proprietary database. Worked closely with development to define and regress bugs. Reviewed user documentation for accuracy. As programs were corrected, ran regression tests to determine pass/fail. Performed Y2K testing on the software. Ran tests on all final versions of the products. • Leaned to test effectively on foreign language software and operating systems with out the knowledge to read the languages. These software test platforms included NT 3.5 in French, Spanish, German, and Dutch. Used the SQA Testing tool set. Used SQA, MS-Office, NT 4.0, NT 3.51, Windows 95, Windows 98, Windows 3.x, DOS 1991 to 1997 Siemens Medical Systems Danvers, MA • Developed, set up, and ran DB/2 and DBASE programs to track customer repairs. Worked with vendors to improve reliability of parts. Worked with vendors and internal customers to gain FDA approval. Entered data into the database. Determined customer invoice amounts and products. Worked closely with engineering to improve quality of products shipped. . • Used Access, Word, DB/2, ASK MAN/MAN, DOS