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Cindy May Mangum

19838 140th Ave SE
Renton, WA
US 98058-7722
Software Test Engineer
Home Phone: (253) 638-8262
Cell Phone:(425)221-5564

Resume in Word
Resume in Text
Cover Letter

Professional Summary:

13 years experience in the technical industry with 5 years specializing in Software Testing, building Software Team teams and setting up lab environments for user testing.
Positions have included Software Test Engineer, Test Lead, Customer Service Specialist and Documentation Specialist. Test experience includes SQA on an NT platform. Experienced in MS-Office, Access, and Visual C++. Experience includes 10 years in nursing.

Technical Skill Summary:

Operating Systems:
NT 4.0, NT 3.5, Windows 95, Windows 98, Windows2000, Whistler, DOS Databases:
Access, Dbase4 Test Tools and Types:
SQA, commscript, silk, pop tool, unit testing, system, functional, integration, performance, end user, ad hoc, regression, stress, benchmark, reliability and white box testing Web Tools (on my own):
MS Picture It, Adobe PhotoShop, Corel Draw, HTML, Front Page Office Tools:
MS-Office, Word, Excel, PowerPoint

Educational Background:

Northwest College, General Studies, Seattle, WA - 1988 - 1989.
General Studies - Education Portland Community College, Portland, OR. 1991.

Professional Education:

Bellevue Community College- Applications developer -2002 - 2003 Mastering VB Fundamentals Mastering VB Development C C++ XML C# Java Microsoft 70-176: Designing & Implementing Desktop Applications with Microsoft VB 6.0 Sun Certified Programmer for Java 2 exam #310-025 XML certification
U.S. Army - Nursing Training
Elliot Bookkeeping School - Accounting

Professional Experience:

Hall Kinion - Bellevue, WA - Alstom Esca - September 2000 to March 2002
Started a software test department where none existed before. Learned the Power software system with the regulations and needs there of. Developed test plans to test each software release. Set up the databases, SQL, and client machine with the release of each product from the developers. Met with developers, before and after each release, to design a test plan and to evaluate the results during and after each release. Technology to be included in the test included solutions to the enterprise database systems (relational and object oriented), real=time control database systems, communications and server-side component technology (Enterprise, JavaBeans, CORBA Components, Microsoft COM+), as well as messaging technologies and Web communications (http, XML, etc)

Volt Services - Redmond, WA - Microsoft Corp. - April 2000 to September 2000
Tester for internet communities site. Set up and ran automated and manual test scripts. Recorded and regressed bugs.
Set up various operating systems Windows 2000, 98, 95, NT to include ie 4.7, 5.0, 5.1, 5.5, Netscape, Also ran tests on MAC.

Consultant at Sierra-on-line - Bellevue, WA June 1999 to Feb 2000
SQA Testing Consultant As a Tester, tested software for home product and graphic software programs.
Set up the operating systems, ran programs and recorded bugs. Executed tests on Windows NT 4.0, Windows 95, Windows 98 Tested software through internet.

Independent Consultant at SensiTech,Inc. - Boston, MA January 1998 to March 1999
SQA Testing Consultant As a Tester, tested software for temperature recording devices and monitors. Set up the operating systems, ran programs and recorded bugs. Executed tests on Windows NT 4.0, 3.51, Windows 95, Windows 98, Windows 3.x and DOS. Ran the complete test cycle. Executed test plans. Documented bugs to a proprietary database. Worked closely with development to define and regress bugs. Reviewed user documentation for accuracy. As programs were corrected, ran regression tests to determine pass/fail. Performed Y2K testing on the software. Ran tests on all final versions of the products. As a Tester, set up the operating systems and tested the foreign language versions of the software. Foreign language version testing included NT 3.5 in French, Spanish, German and Dutch. Used the SQA Testing tool set. Used SQA, MS-Office, NT 4.0, NT 3.51, Windows 95, Windows 98, Windows 3.x, DOS

Siemens Medical Systems - Danvers, MA March 1991 to November 1997
Customer Service Specialist As a Customer Service Specialist, set up and ran DB/2 and DBASE programs to track customer repairs. Worked with vendors to improve reliability of parts. Worked with vendors and internal customers to gain FDA approval. Entered data into the database. Determined customer invoice amounts and products. Worked closely with engineering to improve quality of products shipped.

Used Access, Word, DB/2, ASK MAN/MAN, DOS

Other Professional Experience:

STC Submarine Systems - Portland, OR January 1987 to January 1991
Line Operator Operated the package insertion line, cladding and molding machines. Duties included welding copper tape together, line preparation, machine adjustment, slicing of optical fibers and the assembly of cable joints. Required precision work and great attention to detail. Wrote line-operating procedures.
U.S. Army and Private Industry - Various locations September 1979 - January 1987
Nurse Patient care specialist